Cleaning Services by Zip Cleaning Servicer LLC
Booking & Scheduling
* All appointments must be scheduled in advance (online, by phone, or email).
* Customers are encouraged to provide at least 48 hours' notice for any changes or rescheduling
* Same-day service may be available depending on availability.
Payment Terms
* Payment is due at the of service and purchase, unless otherwise agreed upon in writing.
* We accept cash, debit/credit cards, Zelle, and online payments.
* For recurring (weekly, bi-weekly, or monthly), customers may set up automatic billing for convenience.
CANCELLATIONS & RESCHEDULING
* Cancellations made with less than 24 hours' notice may result in a cancellation fee 50% of the scheduled service.
SERVICE & GUARANTEE
* We stand by our work! if you are not satisfied, please notify us within 24 hours, and we will return to re-clean the affected at no additional cost.
* Our team follows a detailed cleaning checklist, but customers may request additional tasks. ahead of time (may include extra charges).
Customer Responsibilites
* Please secure pets, valuables, and fragile items prior to cleaning.
* Provide clear instructions for entry (keys, codes, or on-cleaning).
* Report any special cleaning needs (allergies, surfaces requiring specific care, etc.) before the appointment.
LIABILITY
* Zip Cleaning Service is fully insured. However, we cannot be held responsible for items not properly secured, wear and tear, or per-existing damage.
SERVICE ADJUSTMENTS
* Prices may vary depending on home size, condition, and requested add-ons.
* Customers will be informed of any adjustments before service begins.
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